Privacy

Santa Wrote Back is run by Stylograph, Inc. This page says what we collect when you order a letter, why, who helps us handle it, and when we delete it. We wrote it to be short and plain.

What we collect

Only what we need to write and mail one letter. A parent or guardian gives us:

Your child's first name and age.
A photo of your child's letter to Santa.
An optional note to Santa from you.
The name and US mailing address the letter goes to.
Your email address, for order updates.
Your payment, which our payment processor handles. We never see your card number.

We ask that a parent or guardian place every order. We don't collect information directly from children.

Why we use it

To read your child's letter and write Santa's reply.
To mail the reply.
To send you emails about your order.
If you ask us to, to email you next Christmas when Santa's mailbox opens.
To handle payments, refunds and questions.

We don't sell your information, use it for advertising, or put ad trackers on this site. We use an AI model to read the letter and draft Santa's reply, and a person reviews every reply before it is written.

Who helps us

These companies process your information only to provide their service to us:

Stripe: payments and sales tax. Stripe gets your email and the mailing address, which it needs to work out sales tax.
Supabase: our database and private photo storage.
Anthropic: the AI model that reads the letter and drafts the reply.
Stylograph: writes the reply with a pen and mails it.
Resend: sends our emails.
An address checking service, to catch mailing address typos.
Vercel: hosts this website.
Cloudflare Turnstile: checks that the order form is filled in by a person, not a bot.

Photos and your visit

When you upload the letter photo, we remove its hidden details (like the location where it was taken) and keep only the picture. To stop abuse, we count orders from each internet address, stored as a scrambled code we can't turn back into the address. We clear these counts out after about a day.

When we delete it

30 days after your letter is mailed or refunded, we delete the photo of your child's letter, your note, your child's name and age, the mailing address, your email address and the text of the reply. We keep only order totals, dates and status. If you start an order and don't pay, we delete it the next day.

One exception you choose: if you tick “Email me next Christmas” on the order form, we keep your email address after that, only to tell you when Santa's mailbox opens next year. You can ask us to remove it at any time, and every reminder has an unsubscribe link.

Questions

Email workshop@santawroteback.com. You can ask us to delete your order's information sooner.